Contact information

We’re here to help with any questions about your order, shipping, returns, or product inquiries.
Our goal is to respond promptly and ensure every experience with The Perfume Directory LLC is smooth and professional.

Customer Support

You can reach our team by email at orders@perfumedirectory.us for any of the following:

  • Order status, tracking updates, or delivery support

  • Product questions or pre-order details

  • Return, exchange, or refund inquiries

  • General feedback, partnership, or collaboration requests

We typically respond to all emails within 24–48 business hours (Monday–Friday).

Business Location

The Perfume Directory LLC
Houston, Texas, United States

We currently operate online only and do not have a retail storefront.
All correspondence is handled digitally through our official support email listed above.

Social Media

You can also connect with us for updates, promotions, and product showcases through our official channels (coming soon):

  • Instagram: (coming soon)

  • TikTok: (coming soon)

  • Facebook: (To Be Added)

Business Hours

Our standard hours of operation are:

  • Monday to Friday: 10:00 AM – 6:00 PM (CST)

  • Saturday & Sunday: Closed (limited support for urgent issues)

Response Times & Resolution

  • We aim to resolve order-related questions or delivery issues within 3–5 business days.

  • Refund or return reviews may take up to 10 business days after receipt of the item.

  • Technical or payment-related concerns are escalated to our service partners (Shopify, PayPal, Stripe, etc.) if required.

Important

For your security, The Perfume Directory LLC will never ask you to share your payment details, passwords, or personal information through text or social media.
Always contact us directly via orders@perfumedirectory.us for verified support.